Refund Policy

1. Our Approach

Because our products are perishable food items, we generally do not accept returns or offer refunds once an order has been delivered and accepted. That said, we want to make things right if something goes wrong with your order.

2. When You Can Request a Refund or Replacement

You may contact us if your order arrives:

• Damaged, leaking, or tampered with.
• Different from what you ordered, or with an item missing.
• Spoiled or clearly defective.

3. When Refunds Are Not Available

• Change of mind or personal taste preferences after delivery.
• Products that have been opened, used, or partly consumed, unless found to be defective.
• Damage caused by improper storage or handling after delivery.
• Delays or non-delivery caused by an incorrect address or an unreachable customer.

4. How to Request a Refund or Replacement

Please contact us through WhatsApp, phone, or email within 48 hours of receiving your order, and include:

• Your name and order details.
• Clear photos or a short video of the product and its packaging showing the issue.

5. Review and Resolution

Once we have reviewed your request, we will offer a suitable resolution, which may be a replacement, a refund of the product value, or store credit. The final decision will depend on the nature of the issue and product availability.

Approved refunds are typically processed to the original payment method, or as agreed with you, within 7 to 10 business days. Your bank or payment provider may take additional time to show the amount in your account.

6. Order Cancellations

You may request to cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has been shipped, it cannot be cancelled. If a cancellation is accepted, any amount you have paid will be refunded as described above.

7. Shipping Charges

Shipping charges are generally non-refundable, unless the issue with your order was caused by an error on our part.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, along with the date it was last updated.