Last updated: 26 September 2026
We pack every order with care so that your homemade pickles, chutney powders, and other products reach you fresh and safe. Please read the details below to understand how we ship.
1. Placing an Order
Orders are placed through WhatsApp, phone, or by contacting us directly. Once we receive your order details, we will confirm availability, the total price, and any shipping charges before your order is dispatched.
2. Processing Time
Most orders are processed and dispatched within 2 to 5 business days after order confirmation. Our products are prepared in small batches, so processing may take a little longer during festive seasons, periods of high demand, or when a product is being freshly made.
3. Delivery Areas
We ship to most locations in India through trusted courier partners, subject to delivery availability at your pincode. If we are unable to deliver to your location, we will let you know before confirming your order.
4. Estimated Delivery Time
Delivery typically takes 3 to 7 business days after dispatch, depending on your location. These timelines are estimates only. Delays may occur due to weather, courier issues, public holidays, or other circumstances beyond our control.
5. Shipping Charges
Shipping charges depend on the weight of your order and your delivery location. The applicable charges will be shared with you before you confirm your order. Any free-shipping offers will be communicated at the time of the offer.
6. Order Tracking
Where available, we will share the courier and tracking details with you through WhatsApp or SMS once your order has been dispatched.
7. Packaging
We take care to pack every product securely to reduce the risk of leakage or damage in transit. Please check your parcel when it arrives.
8. Incorrect or Incomplete Address
Please make sure your delivery address, pincode, and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. If a parcel is returned to us because of an incorrect address or because it could not be delivered to you, re-shipping charges may apply.
9. Damaged or Missing Parcels
If your parcel arrives damaged, leaking, or does not arrive at all, please contact us as soon as possible. Our Refund Policy explains how we handle these cases.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, along with the date it was last updated.
Contact Us
If you have any questions about this policy, please get in touch with us.
- Email: info@alicepickles.com
- Phone: +91 94955 12532
- Address: Alice Homemade Treasures, Kattoor, Irinjalakuda, Thrissur, Kerala